ORDERING & DELIVERY
You can find our General Terms and Conditions of Sale HERE.
The Jeujura CEJ online store delivers to mainland France (including Corsica and Monaco; the French overseas departments and regions and overseas collectivities (DROM-COM) are excluded) and to the following European countries: Germany, Austria, Belgium, Spain, Italy, Luxembourg, the Netherlands and Portugal.
No. You do not need to create a customer account to place an order on our website.
After placing your order, you will receive an order confirmation email confirming that it has been placed successfully. You can also find it in the order history section of your customer account.
Please check your spam/junk folder and/or check your customer account to see whether your order has been confirmed. If in doubt, contact us through jeujura.fr, under “Contact us”, or by email at contact@jeujura.fr.
For mainland France (including Corsica and Monaco; French overseas territories (DROM-COM) excluded):
From our warehouse, delivery takes 2 to 3 days.
Delivery is free for orders over €40.
The following delivery methods are available:
- DPD Predict Home (home delivery): €7.90
Home delivery against signature, within 24-48 hours, in a delivery time slot.
- DPD Workplace (delivery to your workplace): €6.90
Delivery within 24-48 hours, Monday to Friday, to your workplace. Please enter the company name and address.
- DPD Pickup (parcel shop or locker): €6.90
Your parcel is delivered to a Pickup parcel shop or locker near you. You have 9 days to collect it.
For Germany, Austria, Belgium, Spain, Italy, Luxembourg, the Netherlands and Portugal:
Delivery is free for orders over €60.
The following delivery methods are available:
- DPD Pickup (parcel shop or locker): €12.90
Your parcel is delivered to a Pickup parcel shop or locker near you. You have 9 days to collect it.
- DPD Predict Home (home delivery): €14.90
Home delivery against signature, in a delivery time slot.
When your order is dispatched, you will be notified by email and given a tracking number.
For orders containing items that are too bulky (boards, desks, etc.), delivery is by appointment. The carrier will contact you directly to agree on a delivery date.
Sign in to your customer account and open “Order history”, or go directly to our service provider’s website and enter the parcel tracking number sent to you by email when your order was dispatched.
Yes. You can request delivery to an address different from your billing address. Your order will be delivered directly to its recipient. No invoice is included in the parcel; only a delivery note is enclosed.
Once your order has been confirmed, you cannot cancel or change it. However, you have a right of withdrawal within 14 days of receiving your order. Please see “I want to return a product under the right of withdrawal” in this FAQ.
You are responsible for the products from the time you receive them. Check the condition of the parcel upon receipt. If you notice an apparent irregularity at delivery in the presence of the delivery driver or at the collection point (damage, an item missing compared with the delivery note, a damaged or opened parcel, broken products, etc.), report the damage and refuse delivery, immediately recording the irregularity with the driver or at the collection point.
You must also check the contents of the parcel as soon as you receive it. If an ordered product is missing, you have three (3) clear days in which to notify Jeujura CEJ.
You must notify Jeujura CEJ Customer Service of any reservations (damaged or opened parcel, missing or damaged product, etc.) within three (3) days of receiving the order, and provide as much supporting evidence as possible, including photographs. If no reservations are made within three (3) days, the delivery will be deemed compliant.
PAYMENT
Once your order has been confirmed and your payment accepted, you will receive your invoice by email. You can also sign in to your customer account and select “Order history”, then “Invoice”. The invoice is available to view or print.
It is not included in the parcel.
You can pay using a bank card accepted in France or PayPal.
Payment by cheque or bank transfer is not available on our website.
Yes. Online payment is secure and PCI DSS certified. You are automatically redirected to a banking platform. Your bank details are never disclosed to us.
When you enter your bank details after confirming your order, our banking interface automatically checks your payment. If your payment is declined, which may happen for various reasons, we recommend contacting your bank to find out about the conditions applicable to online transactions.
RETURNS
If you purchased the product from one of our retailers, please contact that retailer directly; they will assist you. If you purchased the product on jeujura.fr, we regret that we cannot offer product exchanges through our website.
Despite all our checks, one of our toys may have a defect. If the products delivered differ from those ordered, or if parts are missing or an item is defective, please contact Jeujura CEJ’s after-sales service:
- Website: jeujura.fr, under “Contact us”
- Email: contact@jeujura.fr
- Post:
JEUJURA CEJ – After-Sales Service
JEUJURA.fr Online Store
6 rue des Tilleuls
39300 SAINT-GERMAIN-EN-MONTAGNE – FRANCE
Please provide:
- The product reference (4 or 5 digits printed on the packaging near the barcode).
- The manufacturing order (OF) or batch (LOT) number (next to the reference near the barcode).
- The reference of the missing or defective parts (shown in the booklet or assembly instructions) and the quantity concerned.
- A description of the problem encountered.
Contact us through jeujura.fr, under “Contact us”; by email at contact@jeujura.fr; or by post at:
JEUJURA CEJ – After-Sales Service
JEUJURA.fr Online Store
6 rue des Tilleuls
39300 SAINT-GERMAIN-EN-MONTAGNE – FRANCE
We will do our best to find a solution to your problem.
In accordance with Article L.221-18 of the French Consumer Code, you may withdraw from the purchase of one or more products ordered from jeujura.fr without giving a reason within fourteen (14) calendar days from receipt of the goods.
Notification of withdrawal
You must notify JEUJURA CEJ of your decision before the 14-day period expires, by an unequivocal written statement sent by email to contact@jeujura.fr or by post to JEUJURA CEJ – JEUJURA.fr Online Store – 6 rue des Tilleuls – 39300 SAINT-GERMAIN-EN-MONTAGNE, using the following form:
For the attention of JEUJURA CEJ – Jeujura.fr Online Store – 6 rue des Tilleuls – 39300 SAINT-GERMAIN-EN-MONTAGNE – FRANCE
I, the undersigned: …………………………………………………………….
hereby notify you of my withdrawal from the contract for the sale of the following product(s):
……………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………
Order number:
Ordered on:
Received on:
Full name:
Full postal address:
Email address:
Telephone number:
Place:
Date:
Signature:
The product must be returned to Jeujura CEJ no later than 14 days after you send your withdrawal notice. The return is at your own risk and expense, and you must pay all return shipping costs. Retain proof of return: use registered post or another method that provides dated proof of dispatch and allows the parcel to be tracked.
Return the product:
- With the sales invoice so that you and the relevant order can be identified.
- In its original packaging and in perfect resale condition (not damaged, broken or soiled), with all accessories originally supplied in perfect working order, as well as all instructions, booklets and documentation.
- It must not have been assembled or used, show no signs of use, and be in a condition that allows it to be resold.
- The product and its original packaging must be properly protected against damage in transit; the return is at the customer’s risk.
If you cancel an entire order containing a free gift, return all products ordered, including any gifts included in the parcel.
Return address:
JEUJURA CEJ
JEUJURA.fr Online Store
6 rue des Tilleuls
39300 SAINT-GERMAIN-EN-MONTAGNE – FRANCE
If you withdraw within the applicable period and have notified Jeujura CEJ but have not yet received the products, you may simply refuse delivery.
Upon receipt of the returned parcel, Jeujura will check that the product complies with these conditions and is in good condition. No refund will be made if it has been assembled, visibly used or damaged by you.
The refund will be made using the same payment method as the original transaction, unless you expressly agree to another method and provided that this does not incur any cost for you. Unless a justified delay applies, the price will be refunded within fourteen days after Jeujura CEJ receives the product.
QUALITY & PRODUCTS
Contact our after-sales service via jeujura.fr under “Contact us”, by email at contact@jeujura.fr, or by post at:
JEUJURA CEJ – After-Sales Service
JEUJURA.fr Online Store
6 rue des Tilleuls
39300 SAINT-GERMAIN-EN-MONTAGNE – FRANCE
Please provide the product reference (4 or 5 digits printed on the packaging near the barcode).
If you purchased the product from jeujura.fr, we provide the statutory warranty of conformity for two years from delivery of the order. If you purchased it from another retailer (online or in a physical shop), please contact that retailer directly.
We also provide the statutory warranty against hidden defects for two years from discovery of the defect.
We do not offer a spare-parts purchasing service. However, you can submit a request to our after-sales service by email at contact@jeujura.fr or by post to JEUJURA CEJ – After-Sales Service – JEUJURA.fr Online Store – 6 rue des Tilleuls – 39300 SAINT-GERMAIN-EN-MONTAGNE – FRANCE.
We will try to find a solution if possible.
Despite all our checks, one of our toys may have a defect. If the products delivered differ from those ordered, or if parts are missing or an item is defective, contact the after-sales service through jeujura.fr under “Contact us”, by email at contact@jeujura.fr, or by post:
JEUJURA CEJ – After-Sales Service
JEUJURA.fr Online Store
6 rue des Tilleuls
39300 SAINT-GERMAIN-EN-MONTAGNE – FRANCE
Please provide the product reference (4 or 5 digits printed on the packaging near the barcode), the manufacturing order (OF) or batch (LOT) number, the reference and quantity of missing/defective parts, and a description of the problem.
Contact us through jeujura.fr under “Contact us”, by email at contact@jeujura.fr, or by post at the address above.
We will do our best to find a solution to your problem.
Clean wooden toys with a dry cloth or a slightly damp sponge (if damp, dry the toy promptly).
Never immerse them in liquid (water, soapy water, etc.) and do not use chemicals or wood-care products, as these may be dangerous for children. Such products may damage the toy, causing parts to warp or split or changing their colour, and may make the toy non-compliant.
We cannot be held responsible for fragility, breakage or changes in appearance if the toy has been immersed in water or cleaned or treated with chemicals.
For board writing surfaces:
- Chalk surface: use a board brush, dry cloth or slightly damp cloth.
- White surface for dry-erase markers: use a board brush or dry cloth. If marks remain, occasionally use an eco-friendly glass-cleaning liquid (to be applied by an adult).
ACCOUNT MANAGEMENT
There may be several reasons:
- Your email address may be incorrect. Make sure you enter the address used when creating the account and check its spelling.
- Your password may be incorrect. If you have forgotten it, click “Forgot password” below the login form. A password-reset email will be sent with a link to a page where you can change your password.
If you still have problems after these checks, contact us at contact@jeujura.fr.
Go to your customer account, select “My personal information”, untick “Subscribe to the newsletter”, then click “Save”.
Go to your customer account, select “My personal information”, then “Edit your information”, and click “Save”.
The data collected is intended exclusively for use by Jeujura CEJ. It may be shared with external service providers engaged by Jeujura CEJ, particularly for order delivery and payment, potential commercial operations, IT outsourcing and website hosting. These providers are subject to contractual confidentiality and security obligations.
We do not use your data for commercial purposes.
For more information, please see Article 16 of our General Terms and Conditions of Sale HERE.
Yes. The GDPR (General Data Protection Regulation) governs the storage and processing of personal data.
For more information, please see Article 16 of our General Terms and Conditions of Sale HERE.
